Here you’ll find information about our home to school bus routes and our transport service app, using innovative StudentSafe technology.
Dear parents and guardians,
Welcome to the home-to-school transport website, exclusively for students at St Swithun’s School.
We are delighted to have partnered with StudentSafe to deliver a technology-led transport management solution to our parents and students. The service will have safeguarding as our number one priority whilst also encouraging more parents to use the service to help reduce emissions on the school run.
This website allows you to view the bus routes, stops and timetables before placing your booking on the StudentSafe Parent App.
There is an FAQs and terms and conditions section below but if you have any questions about the new service please contact our transport team at [email protected] who will kindly assist you.
Click on the map to enlarge.
Routes and Timetables
Here you’ll find the routes, stops and times for the St Swithun’s home-to-school bus service.
Please note that on Friday afternoons, the buses depart 1 hour earlier than the rest of the week.
Frequently Asked Questions
Welcome to our FAQ section. Here, you’ll find a compilation of frequently asked questions regarding our services.
If you can’t find the answer you’re looking for or need further assistance, please contact a member of the StudentSafe team by emailing [email protected] or calling 01962677661.
Our customer service team is available Monday to Friday between 9.00am and 4.00pm to assist you with any non-urgent enquiries.
How do I register?
To register, simply click on the “register” button located in the bottom right corner of the Parent App. You’ll need to provide your email address, which must match the one you’ve registered with the school for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you’ll be prompted to set up your password.
My email will not work when registering?
If your email address doesn’t match the one registered with the school, please contact [email protected] to update your details on the school’s system.
When registering my email, I didn’t receive a 6-digit code?
If you didn’t receive a code, it’s likely that your mobile number doesn’t match the records held by the school. Please contact [email protected] to update your details.
Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.
What if I would like an additional stop?
Our service can be flexible and additional stops can be added if there’s enough demand and if they fit within the current routes. Feel free to contact us at [email protected] for assistance.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren’t available, we understand exceptional circumstances may arise. Please email us at [email protected] for assistance.
How will billing work?
- Payment is processed by StudentSafe at the time of booking.
- Payment must be made via debit/credit card on the Parent App.
If I book my child on the bus but they do not travel, will I still be charged?
Yes.
How do I cancel / give notice for the bus service?
Please contact [email protected]
What if I need to amend my travel arrangements before the start of a term?
Please email us at [email protected], and we’ll assist you.
What if I need to amend my travel arrangements after the start of a term?
You’ll be asked to update your booking to reflect your child’s schedule.
What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe Parent App for bus tracking and updates.
If the bus hasn’t arrived, contact the StudentSafe control centre at 01962 677661.
What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you’ll need to arrange their journey to School and please notify us at [email protected]
Getting in Touch
If you’re looking for or need further assistance, don’t hesitate to contact a member of the StudentSafe team by emailing [email protected] or calling 01962 677661
Our customer service team is available to assist with non-urgent matters from Monday to Friday between 9am and 4pm.
Urgent enquiries regarding live service issues can be made between 6.30am and 9am and 4pm and 7pm.
Download The App
The StudentSafe Parent App is available from the Google Play Store and the Apple App Store.
Terms and Conditions
1. School Bus Bookings:
Bookings should be made ahead of each term, with sufficient notice provided.
Bookings are on a first-come, first-served basis, and the school will try to accommodate all requests.
Journeys booked but not taken are non-refundable.
2. Amendments / Cancellations:
Amendments to bookings (eg: frequency, route, pick up location, or drop off point) should be made by emailing [email protected]
3. Use of the Service:
Students can only travel on their registered route.
Persistent misbehaviour on the bus will result in exclusion from the service, with no refund.
Students are not allowed to invite friends on the bus for one-off occasions.
4. Changes to Service:
The school reserves the right to make route alterations after publication, with notice provided.
5. Payment:
Payment is handled by StudentSafe at the time of booking via debit/credit card.
6. Lost Property:
Parents should contact StudentSafe to report lost items via email [email protected] or by phone 01962 677661
StudentSafe will contact the bus company to retrieve lost items.
Students can then collect the item on their next journey.
7. Student Code of Conduct:
Students must follow specific rules regarding behaviour, boarding times, interacting with the driver, keeping the bus clean, and reporting misbehaviour.
Students must:
Be ready to board at the allotted time. If late, the bus will be unable to wait.
Travel on their registered bus only.
Be polite and respectful to the driver and all other passengers at all times.
Follow any instruction from the driver without question – it is for their safety and the safety of others.
Stay in their seats with seat belts fastened.
Look after their belongings and keep them in a safe place.
Take litter off the bus.
If they see someone behave badly on the bus, inform the bus prefect.
Students must not:
Distract the driver, except in an emergency.
Leave any items on the bus.
Ask to be dropped off anywhere other than their agreed stop.
8. Contact Details:
Urgent queries about bus routes should be directed to the StudentSafe control centre on 01962 677661. This number is managed from 7am in the morning until 6pm to cover travel in to school and the homeward journey.
