St Aubyn’s

How do I register?
To register, simply click on the “register” button located in the bottom left corner of the parent app home page. You’ll need to provide your email address, which must match the one you’ve registered with the School for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you’ll be prompted to set up your password.

My email will not work when registering?
If your email address doesn’t match the one registered with the School, please contact [email protected] to update your details on the School’s system.

When registering my email, I didn’t receive a 6-digit code?
If you didn’t receive a code, it’s likely that your mobile number doesn’t match the records held by the School. Please contact [email protected] to update your details.

Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.

What if I would like an additional stop?
Our service can be flexible, and additional stops may be added where there is sufficient demand and they fit within existing routes.
To request a new stop, please complete our short form for review by StudentSafe. All requests are assessed at the next half term or end of term, whichever comes first. If you have any questions or need help completing the form, feel free to contact us at [email protected].

What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren’t available, we understand exceptional circumstances may arise. Please email us at [email protected] for assistance.

How will billing work?

• • Payment is processed by StudentSafe at the time of booking to confirm your child’s seat for the term.
  • Payment must be made via debit/credit card on the parent app.
  • The cost per day is £12 (return).
  • All bookings placed but not taken are NON REFUNDABLE

If I book my child on the bus but they do not travel, will I still be charged?
Yes, as the seat is reserved for your child, no other student can take that seat. This is because you have effectively bought a bus pass or season ticket for the period of time.

What if I need to amend my travel arrangements before the start of term?
Please email us at [email protected], and we’ll assist you.

How can I cancel individual journeys or make changes to my existing bookings?
Bookings are fixed until the end of each term. At the start of an Academic year, we offer a 2 week window which allows you to cancel individual days or make amendments, without penalty. However, once this time has passed all cancellation rules will apply.

At the start of every other term, we offer a two-week window for parents to make amendments to their bookings by either cancelling or amending individual days to accommodate after school activities. Full cancellation of service can only be done with a full terms notice.

Ad Hoc (one off) journeys can still be added via the Parent App at any time during the term. These will be added to any other existing bookings and charged for at the point of bookings

If you need to cancel a regular booking for a specific day (e.g. due to illness or a sports fixture), please use the Ad hoc removal function in the Parent App. This ensures that the passenger lists remain accurate for insurance purposes and notifies the driver. However, please note that you will still be charged for the journey. This is because you have effectively bought a bus pass or season ticket for the period of time.

What if my child is present in school, but I need to remove them from a booked service?
As above you need to ad hoc remove your child from the passenger list.
The School reserves the right to remove a pupil from the school coach service if you fail to inform us of their absence on more than one occasion.

How can I cancel the bus service?
Once the two week window at the beginning of the Academic Year has passed, cancellation of all bookings on your profile and complete withdrawal from using the service requires a full term’s notice. This must be given directly to StudentSafe, prior to the first day of term for the following term. For example, to cancel for the Summer term, we need to be notified before the first day of the Spring term. If we do not receive cancellation within the specified time given, you will be charged for both the Spring AND Summer term.

What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for bus tracking and updates.
If the bus hasn’t arrived, contact the StudentSafe control centre at 020 8138 0519.

What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you’ll need to arrange their journey to School and please notify us at [email protected]