StudentSafe

School Name Here

Here you’ll find information about our home to school bus routes and our transport service app, using innovative StudentSafe technology.

Dear Parents and Guardians,

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Thank you for your cooperation.

Click on the map to enlarge.

Routes and Timetables

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VIEW TIMETABLES

Frequently Asked Questions

Welcome to our FAQ section! Here, you’ll find a compilation of frequently asked questions regarding our services.

If you can’t find the answer you’re looking for or need further assistance, don’t hesitate to contact a member of the StudentSafe team by emailing [email protected] or calling at 000 000 0000.

Our customer service team is available Monday to Friday between 9am and 5pm to assist you with non-urgent enquiries.

How do I register?
To register, simply click on the “register” button located in the top right corner of the portal’s home page. You’ll need to provide your email address, which must match the one you’ve registered with the School for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you’ll be prompted to set up your password.

My email will not work when registering?
If your email address doesn’t match the one registered with the School, please contact [email protected] to update your details on the School’s system.

When registering my email, I didn’t receive a 6-digit code?
If you didn’t receive a code, it’s likely that your mobile number doesn’t match the records held by the School. Please contact [email protected] to update your details.

Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.

What if I would like an additional stop?
Our service can be flexible and additional stops can be added if there’s enough demand and if they fit within the current routes. Feel free to contact us at [email protected] for assistance.

What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren’t available, we understand exceptional circumstances may arise. Please email us at [email protected] for assistance.

How do I change my schedule from an Early to a Late?
In the “My Bookings” section of the portal, click on the “edit schedule” button. From there, you can switch between the Early and Late routes and adjust your schedule accordingly. Remember to save your changes. This feature will be available from September.

How will billing work?

  • Payment is processed by StudentSafe at the time of booking to confirm your child’s seat for the term.
  • Payment must be made via debit/credit card on the booking portal.
  • The cost for a full term is £000 per pupil.

What are the booking options for my child on the Wetherby Prep Home-To-School service for this academic year?
Starting in June 2024, bookings can only be made for daily return journeys every day of the term. After the initial booking has been placed for the term, you can update your schedule in September to cover days of travels and the early/late pm service. Ad-Hoc and Split Bookings will not be available.

Why have the prices increased from last year?
To offset transport inflation, the cost for a full term is £000 per pupil, representing a 5% increase from last year.

If I book my child on the bus but they do not travel, will I still be charged?
Yes, as the seat is reserved for your child, no other student can take that seat.

If I cancel my booking after half a term, will I get a refund?
No, billing is for the whole term to facilitate route planning and capacity prediction.

If I start my booking after half a term, will I be charged less?
No, billing is for the whole term. This allows us to plan the routes, stops and bus capacity.

How do I cancel / give notice for the bus service?
All bookings are termly and must be made in advance. If you wish to cancel partway through the term, you will still be charged for the remainder of that term.

What if I need to amend my travel arrangements before the start of term?
Please email us at [email protected], and we’ll assist you.

What if I need to amend my travel arrangements after the start of term?
Starting September, you’ll be asked to update your booking to reflect your child’s schedule for the upcoming term.

What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for bus tracking and updates.
If the bus hasn’t arrived, contact the StudentSafe control centre at 000 0000 0000.

What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you’ll need to arrange their journey to School and please notify us at [email protected]

Fobs
Pupils will receive fobs for easy boarding and disembarking.
These provide live tracking for your child’s journey to and from school, to ensure accurate parent notifications are sent via the StudentSafe Parent app.
Lost fobs can be replaced for a charge of £5 at the School office.

Getting in Touch

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Download The App

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Transport App Screenshot

Terms and Conditions

1. School Bus Bookings:
Bookings are only available for daily return journeys every day of the term starting from September 2023.
Parents/guardians must make bookings through the Wetherby Prep Home To School Transport Website.
Bookings should be made ahead of each term, with sufficient notice provided.
Bookings are on a first-come, first-served basis, and the school will try to accommodate all requests.
Journeys booked but not taken are non-refundable.

2. Amendments / Cancellations:
Amendments to bookings (eg: frequency, route, pick up location, or drop off point) should be made by emailing [email protected]
Changes between the Early and Late bus (or vice versa) should be done through the Parent Portal.
Bookings are termly and non-refundable if cancelled partway through the term.

3. Use of the Service:
Pupils can only travel on their registered route.
Pupils must adhere to the school’s Behaviour Policy and Pupil Code of Conduct.
Pupils are not allowed to invite friends on the bus for one-off occasions.

4. Changes to Service:
The school reserves the right to make route alterations after publication, with notice provided.

5. Payment & Charges:
The cost for a full term is £000 per pupil.
Payment is for a seat on the bus for a return journey.
Payment is handled by StudentSafe at the time of booking via debit/credit card.

6. Lost Property:
Parents should contact StudentSafe to report lost items via email [email protected] or by phone 000 0000 0000
StudentSafe will contact the bus company to retrieve lost items.
Pupils can then collect the item on their next journey.

7. Pupil Code of Conduct:
Pupils must follow specific rules regarding behaviour, boarding times, interacting with the driver, keeping the bus clean, and reporting misbehaviour.

Pupils must:
Be ready to board at the allotted time. If late, the bus will be unable to wait.
Travel on their registered bus only.
Be polite and respectful to the driver and all other passengers at all times.
Follow any instruction from the driver without question – it is for their safety and the safety of others.
Stay in their seats with seat belts fastened.
Look after their belongings and keep them in a safe place.
Take litter off the bus.
If they see someone behave badly on the bus, inform the bus prefect.

Pupils must not:
Distract the driver, except in an emergency.
Leave any items on the bus.
Ask to be dropped off anywhere other than their agreed stop.

8. Contact Details:
Urgent queries about bus routes should be directed to the StudentSafe control centre on 000 0000 0000. This number is managed from 7am in the morning until 6pm to cover travel into school and the homeward journey.