Here you’ll find information about our home to school bus routes and our transport service app, using innovative StudentSafe technology.
Dear Parents and Guardians,
Welcome to our dedicated transport site for Home to School transport exclusively for pupils at Rookwood School. We are delighted to have partnered with StudentSafe to deliver a technology-led transport management solution to our parents and pupils, with increased safeguarding as our number one priority whilst also encouraging more parents to use the service to help reduce emissions on the School Run.
This website allows you to view the bus routes, stops and timetables. You will then need to download the StudentSafe App (link below) to place your booking.
There is an FAQ’s section below but if you have any questions about the new service please contact our transport team at rookwoodschool@studentsafe.com for a fast response.
Routes and Timetables
Here you’ll find the route, stops and times for the Rookwood School home-to-school bus service.
Please note that the Monday and Friday PM buses run an hour earlier than the Tuesday, Wednesday and Thursday buses.
Frequently Asked Questions
Welcome to our FAQ section! Here, you’ll find a compilation of frequently asked questions regarding our services.
If you can’t find the answer you’re looking for or need further assistance, don’t hesitate to contact a member of the StudentSafe team by emailing rookwoodschool@studentsafe.com or calling at 01264 313 748.
Our customer service team is available Monday to Friday between 9am and 5pm to assist you with non-urgent enquiries.
How do I register?
To register, simply click on the “register” button located at the bottom of the parent app. You’ll need to provide your email address, which must match the one you’ve registered with the school for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you’ll be prompted to set up your password.
My email will not work when registering?
If your email address doesn’t match the one registered with the School, please contact the School Reception to update your details on the School’s system.
When registering my email, I didn’t receive a 6-digit code?
If you didn’t receive a code, it’s likely that your mobile number doesn’t match the records held by the School. Please contact the School Reception to update your details.
Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.
What if I would like an additional stop?
Our service can be flexible, and additional stops may be added where there is sufficient demand and they fit within existing routes.
To request a new stop, please complete our short form for review by StudentSafe. All requests are assessed at the next half term or end of term, whichever comes first. If you have any questions or need help completing the form, feel free to contact us at rookwoodschool@studentsafe.com.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren’t available, we understand exceptional circumstances may arise. Please email us at rookwoodschool@studentsafe.com for assistance with such bookings.
How will billing work?
- Payment is processed by StudentSafe at the time of booking to confirm your child’s seat for the term.
- Payment must be made via debit/credit card on the parent app.
- The service is available to use on a termly basis. From the start of term ad-hoc booking will be available. The costs vary by route but not distance, please see the below table for a breakdown of these.
What are the booking options for my child on the Home-To-School service for this academic year?
Termly bookings can be placed when the booking window opens and ad hoc bookings can be placed once term starts.
If I book my child on the bus but they do not travel, will I still be charged?
Yes, as the seat is reserved for your child, no other student can take that seat.
If I cancel my booking after half a term, will I get a refund?
No, billing is for the whole term to facilitate route planning and capacity prediction.
If I start my booking after half a term, will I be charged less?
While bookings are for the whole term, we understand exceptional circumstances may arise. Please email us at rookwoodschool@studentsafe.com for assistance with such bookings.
How do I cancel / give notice for the bus service?
All bookings are termly and must be made in advance.
Bookings are fixed until the end of each term. Any bookings made but not used are non-refundable. A minimum of five regular bookings per week must be in place. These may consist of five AM journeys, five PM journeys, or a combination of AM and PM journeys.
What if I need to amend my travel arrangements?
Please email us at rookwoodschool@studentsafe.com, and we’ll assist you.
What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for bus tracking and updates.
If the bus hasn’t arrived, contact the StudentSafe control centre at 01264 313 748.
What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you’ll need to arrange their journey to School and please notify us at rookwoodschool@studentsafe.com
Getting in Touch
If you’re looking for or need further assistance, don’t hesitate to contact a member of the StudentSafe team by emailing rookwoodschool@studentsafe.com or calling 01264 313 748.
Our customer service team is available to assist with non-urgent matters, Monday to Friday between 9am and 4pm to assist you with non-urgent enquiries.
Urgent enquiries regarding live service issues can be made between 6.30am and 9am and 4pm and 7pm.
Download The App
The StudentSafe Parent App is available from the Google Play Store and the Apple App Store.
Terms and Conditions
1. School Bus Bookings:
Parents/guardians must make bookings through the StudentSafe Parent app.
Bookings should be made ahead of each term, with sufficient notice provided.
Bookings are on a first-come, first-served basis, and the school will try to accommodate all requests.
Journeys booked but not taken are non-refundable.
2. Amendments / Cancellations:
Amendments to bookings (eg: frequency, route, pick up location, or drop off point) should be made by emailing rookwoodschool@studentsafe.com
All bookings are termly and must be made in advance.
Bookings are fixed until the end of each term. Any bookings made but not used are non-refundable. A minimum of five regular bookings per week must be in place. These may consist of five AM journeys, five PM journeys, or a combination of AM and PM journeys.
3. Use of the Service:
Pupils can only travel on their registered route.
Pupils must adhere to the school’s Behaviour Policy and Pupil Code of Conduct.
Pupils are not allowed to invite friends on the bus for one-off occasions.
4. Changes to Service:
The school reserves the right to make route alterations after publication, with notice provided.
5. Payment & Charges:
The service is available to use on a termly or, when term starts, on an ad-hoc basis. The costs vary by route but not distance, please see below confirmation of the costs. Payment is handled by StudentSafe at the time of booking via debit/credit card.
Termly (Return) £651 per term
Termly (Morning or Evenings only) £368 per term
Single Journey (ad-hoc) £9.00 per single journey
6. Lost Property:
Parents should contact StudentSafe to report lost items via email rookwoodschool@studentsafe.com or by phone 01264 313 748.
StudentSafe will contact the bus company to retrieve lost items.
Pupils can then collect the item on their next journey.
7. Pupil Code of Conduct:
Pupils must follow specific rules regarding behaviour, boarding times, interacting with the driver, keeping the bus clean, and reporting misbehaviour.
Pupils must:
Be ready to board at the allotted time. If late, the bus will be unable to wait.
Travel on their registered bus only.
Be polite and respectful to the driver and all other passengers at all times.
Follow any instruction from the driver without question – it is for their safety and the safety of others.
Stay in their seats with seat belts fastened.
Look after their belongings and keep them in a safe place.
Take litter off the bus.
If they see someone behave badly on the bus, inform the bus prefect.
Pupils must not:
Distract the driver, except in an emergency.
Leave any items on the bus.
Ask to be dropped off anywhere other than their agreed stop.
8. Contact Details:
Urgent queries about bus routes should be directed to the StudentSafe control centre on 01264 313 748. This number is managed from 6.30am in the morning until 7pm to cover travel into school and the homeward journey.
