Here you’ll find information about our home to school bus routes and our transport service app, using innovative StudentSafe technology.
Dear Parents and Guardians,
Welcome to Moulsford Prep School’s transport site for Home to School transport exclusively for pupils at Moulsford.
We are delighted to have partnered with StudentSafe to deliver a technology-led transport management solution to our parents and pupils. Safeguarding will be improved as parents will be able to track the buses using the StudentSafe Parent App, and we hope to help reduce emissions and traffic congestion on the School Run by increasing the number of children who travel to and from school by bus rather than by car.
This website allows you to view the bus routes, stops and timetables before placing a booking. Booking windows for the term ahead open before the end of the preceding term to allow parents to book well in advance. This helps the school understand demand on existing and proposed routes and allows it to manage capacity as required.
There is also the opportunity to book a seat on a route on an ad hoc basis, assuming there is space on the vehicle on the day in question.
All bookings can be made via this website or on the Parent App which you can download to your phone.
There is an FAQ’s section below but if you have any questions about the new service please contact our transport team at [email protected]..
For day to day operational issues you can also call the Operations Team on 01491 529245
Routes and Timetables
Here, you’ll find the routes, stops and times for the Moulsford Prep School’s home-to-school bus service.
Frequently Asked Questions
Welcome to our FAQ section! Here, you’ll find a compilation of frequently asked questions regarding our services.
If you can’t find the answer you’re looking for or need further assistance, don’t hesitate to contact a member of the StudentSafe team by emailing [email protected] or calling at 01491 529245.
Our customer service team is available Monday to Friday between 9am and 5pm to assist you with non-urgent enquiries.
How do I register?
To register, simply click on the “register” button located in the bottom left corner of the parent app’s home page. You’ll need to provide your email address, which must match the one you’ve registered with the School for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you’ll be prompted to set up your password.
My email will not work when registering?
If your email address doesn’t match the one registered with the School, please contact [email protected] to update your details on the School’s system.
When registering my email, I didn’t receive a 6-digit code?
If you didn’t receive a code, it’s likely that your mobile number doesn’t match the records held by the School. Please contact [email protected] to update your details.
Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.
What if I would like an additional stop?
Our service can be flexible, and additional stops may be added where there is sufficient demand and they fit within existing routes.
To request a new stop, please complete our short form for review by StudentSafe. All requests are assessed at the next half term or end of term, whichever comes first. If you have any questions or need help completing the form, feel free to contact us at [email protected].
What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren’t available, we understand exceptional circumstances may arise. Please email us at [email protected] for assistance.
How do I change my schedule from an Early to a Late?
Closer to the start of term you will be invited to update your bookings to reflect your child’s club schedule. Full instructions will be included.
How will billing work?
Parents will pay at time of booking via the StudentSafe parent app.
If I book my child on the bus but they do not travel, will I still be charged?
Yes, as the seat is reserved for your child, no other student can take that seat.
If I cancel my booking after half a term, will I get a refund?
No, billing is for the whole term to facilitate route planning and capacity prediction.
If I start my booking after half a term, will I be charged less?
No, billing is for the whole term. This allows us to plan the routes, stops and bus capacity.
How do I cancel / give notice for the bus service?
All bookings are termly and must be made in advance. If you wish to cancel partway through the term, you will still be charged for the remainder of that term.
What if I need to amend my travel arrangements before the start of term?
Please email us at [email protected], and we’ll assist you.
What if I need to amend my travel arrangements after the start of term?
Closer to the start of term, you’ll be asked to update your booking to reflect your child’s schedule for the upcoming term.
What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for bus tracking and updates.
If the bus hasn’t arrived, contact the StudentSafe control centre at 01491 529245.
What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you’ll need to arrange their journey to School and please notify us at [email protected]
Getting in Touch
If you’re looking for or need further assistance, don’t hesitate to contact a member of the StudentSafe team by emailing [email protected] or calling 01491 529245
Our customer service team is available Monday to Friday between 9am and 4pm to assist you with non-urgent enquiries.
Download The App
The StudentSafe Parent App is available from the Google Play Store and the Apple App Store.
Terms and Conditions
1. School Bus Bookings:
Parents/guardians must make bookings through the StudentSAfe Parent app.
Bookings should be made ahead of each term, with sufficient notice provided.
Bookings are on a first-come, first-served basis, and the school will try to accommodate all requests.
Journeys booked but not taken are non-refundable.
2. Amendments / Cancellations:
Amendments to bookings (eg: frequency, route, pick up location, or drop off point) should be made by emailing [email protected]
Bookings are termly and non-refundable if cancelled partway through the term.
3. Use of the Service:
Pupils can only travel on their registered route.
Pupils must adhere to the school’s Behaviour Policy and Pupil Code of Conduct.
4. Changes to Service:
The school reserves the right to make route alterations after publication, with notice provided.
5. Payment & Charges:
| Zone | Cost per journey |
| A | £3.20 |
| B | £4.80 |
| C | £5.60 |
| D | £5.85 |
6. Lost Property:
Parents should contact StudentSafe to report lost items via email [email protected] or by phone 01491 529245.
StudentSafe will contact the bus company to retrieve lost items.
Pupils can then collect the item on their next journey.
7. Pupil Code of Conduct:
Pupils must follow specific rules regarding behaviour, boarding times, interacting with the driver, keeping the bus clean, and reporting misbehaviour.
Pupils must:
Be ready to board at the allotted time. If late, the bus will be unable to wait.
Travel on their registered bus only.
Be polite and respectful to the driver and all other passengers at all times.
Follow any instruction from the driver without question – it is for their safety and the safety of others.
Stay in their seats with seat belts fastened.
Look after their belongings and keep them in a safe place.
Take litter off the bus.
If they see someone behave badly on the bus, inform the bus prefect.
Pupils must not:
Distract the driver, except in an emergency.
Leave any items on the bus.
Ask to be dropped off anywhere other than their agreed stop.
8. Contact Details:
Urgent queries about bus routes should be directed to the StudentSafe control centre on 01491 529245. This number is managed from 7am in the morning until 7pm to cover travel into school and the homeward journey.
