Ipswich High School

How do I register?
To register, simply click on the “register” button located in the bottom left corner of the parent app’s home page. You’ll need to provide your email address, which must match the one you’ve registered with the School for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you’ll be prompted to set up your password.

My email will not work when registering?
If your email address doesn’t match the one registered with the School, please contact [email protected] to update your details on the School’s system.

When registering my email, I didn’t receive a 6-digit code?
If you didn’t receive a code, it’s likely that your mobile number doesn’t match the records held by the School. Please contact [email protected] update your details.

Can all children use the bus service?
Children from Year 1 and upwards may use the bus service.

Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.

What if I would like an additional stop?
Our service can be flexible and additional stops can be added if there’s enough demand and if they fit within the current routes. Feel free to contact us at [email protected] for assistance.

What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren’t available, we understand exceptional circumstances may arise. Please email us at [email protected] for assistance

What if I want my child to be dropped off somewhere other than the listed stops?
Please note that the driver will not be able to drop-off or pick up passengers at a non-designated stop that has not been set up in the system. This is due to the necessity of the School and StudentSafe to carry out risk assessments on bus stops to ensure the passengers can get on and off safely. If you would like your child to be dropped at a new stop please email the request to [email protected]

How will billing work?
Payment will made via Parent Pay.

What is the pricing policy?
The pricing policy is structured like a season ticket. To qualify, you must commit to a minimum of five regular bookings for half-fare pricing, or ten regular bookings for full-fare pricing. Once selected, the applicable half- or full-fare rate will be charged each week, regardless of whether all bookings are used. All one-off, ad hoc journeys are priced at £7 per journey.

If I book my child on the bus but they do not travel, will I still be charged?
Yes, as the seat is reserved for your child, no other student can take that seat.

If I cancel my booking after half a term, will I get a refund?
No, billing is for the whole term to facilitate route planning and capacity prediction.

If I start my booking after half a term, will I be charged less?
No, billing is for the whole term. This allows us to plan the routes, stops and bus capacity.

How do I cancel / give notice for the bus service?
All bookings are termly and must be made in advance. If you wish to cancel partway through the term, you will still be charged for the remainder of that term.

What if I need to amend my travel arrangements before the start of term?
Please email us at [email protected], and we’ll assist you.

What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for bus tracking and updates.
If the bus hasn’t arrived, contact the StudentSafe control centre at 01473 974431.

What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you’ll need to arrange their journey to School and please notify us at [email protected]