Here you’ll find information about our home to school bus routes and our transport service app, using innovative StudentSafe technology.
Dear Parents
Welcome to the City Junior School transport website.
We are delighted to have partnered with StudentSafe to deliver a technology-led transport management solution to our parents and pupils, with increased safeguarding as our number one priority whilst also encouraging more parents to use the service to help reduce emissions on the school run.
This website allows you to view the bus routes, stops and timetables and download the StudentSafe Parent App, before placing your booking on the app.
There is an FAQs section below but if you have any questions about the service, please contact our transport team at cityjunior@studentsafe.com.
Routes and Timetables
Here you will find the routes, stops and times for the school’s home-to-school bus service.
Frequently Asked Questions
Welcome to our FAQ section, where you’ll find a compilation of frequently asked questions regarding our services.
If you can’t find the answer you’re looking for or need further assistance, don’t hesitate to contact a member of the StudentSafe team by emailing cityjunior@studentsafe.com or by calling us on 020 3805 7677.
Our customer service team is available Monday to Friday between 9am and 4pm to assist you with non-urgent enquiries.
How do I register?
To register, simply download the StudentSafe Parent App which is available to download from the Google Play Store (Android) or Apple App Store (iOS).
You’ll need to provide your email address, which must match the one you’ve registered with the school for security reasons. The system will then send a One Time Passcode (OTP) via SMS to set up your secure password.
Once registered, follow these steps:
- Open the StudentSafe app
- Select “Make a regular booking” from the menu
- Follow the on-screen steps to complete your booking
- Payment is processed securely at the end. The termly fee for the service is £995.
Services will commence on Friday 4th September 2026.
My email will not work when registering?
If your email address doesn’t match the one registered with the School, please contact office@cityjuniorschool.org.uk to update your details on the School’s system.
When registering my email, I didn’t receive a 6-digit code?
If you didn’t receive a code, it’s likely that your mobile number doesn’t match the records held by the School.
Please contact office@cityjuniorschool.org.uk to update your details.
To help you get started, we’ve created two short videos showing how to make bookings on the platform. Whether you need to set up a regular journey or book transport on an ad hoc basis, these guides will walk you through each step.
Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website.
Explore each route to see bus stops and departure/arrival times.
What if I would like an additional stop?
Our service can be flexible, and additional stops may be added where there is sufficient demand and they fit within existing routes.
To request a new stop, please complete our short form for review by StudentSafe. All requests are assessed at the next half term or end of term, whichever comes first. If you have any questions or need help completing the form, feel free to contact us at cityjunior@studentsafe.com.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
If journeys need to be made on different routes, you can simply click the routes you require per day.
If journeys need to be made on the same route, but for different stops, please contact cityjunior@studentsafe.com and we will assist you with this booking.
How will billing work?
Payment will be taken via the app when you place your booking. Please also refer to the Terms and Conditions and see the Payment and charges section.
If I book my child on the bus but they do not travel, will I still be charged?
Yes. As you have booked a place on this bus, no other student can take that seat.
If I cancel my booking after half a term, will I get a refund?
No. Parents will be billed termly and must give a full term’s notice by writing to cityjunior@studentsafe.com should they wish to withdraw their child from the bus service.
If I start my booking after half a term, will I be charged less?
No. Parents will be billed in termly instalments, irrespective of start date or the number of journeys taken.
How do I cancel / give notice for the bus service?
Bookings are required in advance of each term.
If you wish to cancel your child’s bus provision you must give one term’s notice to StudentSafe via cityjunior@studentsafe.com.
How do I request a refund?
For full details, please view our Refund Policy (PDF).
What if I need to amend my travel arrangements before the start of term?
Please email cityjunior@studentsafe.com and we will assist.
What to do if the school bus is running late?
Our bus companies make every effort to minimise delays, but sometimes these can be out of their control (roadworks traffic etc.).
Please wait at your stop for 10 minutes after your scheduled pick-up time.
If the school bus has still not arrived 10 minutes after your scheduled pick-up, please contact the StudentSafe control centre on 020 3805 7677.
What if my child misses the bus?
We recommend pupils are always at the bus stop at least 5 minutes before departure.
It is our normal procedure to request that pupils do not wait in cars until the bus arrives.
Vehicles should not depart before their allocated time, but if there is no one waiting at the stop the driver may proceed without stopping.
If your child does miss the vehicle, however, you will need to organise their journey to school yourself.
Please notify the team at cityjunior@studentsafe.com if this is the case.
Getting in Touch
If you have an urgent query about your child’s bus route during service, then please contact the StudentSafe control centre on 020 3805 7677 (Monday to Friday 7am-9am and 4pm-7pm) during term time.
Download The App
The StudentSafe Parent App is available on both Google Play and the Apple App Store.
Terms and Conditions
1. School Bus Bookings: Bookings are only available for daily return journeys every day of the term starting from September 2026. Parents/guardians must make bookings through the StudentSafe Parent App, which is available to download via the Google Play Store (Android) or the Apple App Store (iOS).
Bookings should be made ahead of each term, with sufficient notice provided. Bookings are on a first-come, first-served basis, and the school will try to accommodate all requests. Journeys booked but not taken are non-refundable.
2. Amendments / Cancellations: Amendments to bookings (eg: frequency, route, pick up location, or drop off point) should be made by emailing cityjunior@studentsafe.com
All bookings are made on a termly basis and are non-refundable if cancelled partway through the term.
To cancel your child’s bus provision, you must provide one full term’s notice by emailing cityjunior@studentsafe.com
Cancellation deadlines:
· To cancel for the Autumn Term 2026, notice must have been given by Sunday 19th April 2026 (the last day of the Easter holidays).
· To cancel for the Spring Term 2027, notice must be given by Monday 31 August (the last day of the Summer holidays)
· To cancel for the Summer Term 2027, notice must be given by Sunday 3 January 2027 (the last day of Christmas holidays).
3. Use of the Service: Pupils can only travel on their registered route. Ad hoc bookings for occasional journeys are not allowed.
4. Changes to Service: StudentSafe reserves the right to make route alterations after publication, with notice provided.
5. Payment & Charges: The current cost for a full term is £995 per pupil. Payment is for a seat on the bus for a return journey. Payments are made securely via the StudentSafe Parent App, and must be made in advance of each term.
6. Lost Property:
Parents should contact StudentSafe to report lost items via email cityjunior@studentafe.com or by phone 020 3805 7677
StudentSafe will contact the bus company to retrieve lost items.
Pupils can then collect the item on their next journey.
7. Pupil Code of Conduct:
Pupils must follow specific rules regarding behaviour, boarding times, interacting with the driver and keeping the bus clean.
Pupils must:
Be ready to board at the allotted time. If late, the bus will be unable to wait.
Travel on their registered bus only.
Be polite and respectful to the driver and all other passengers at all times.
Follow any instruction from the driver without question – it is for their safety and the safety of others.
Stay in their seats with seat belts fastened.
Look after their belongings and keep them in a safe place.
Take litter off the bus.
Pupils must not:
Distract the driver, except in an emergency.
Eat or drink on the bus, except for water.
Leave any items on the bus.
Ask to be dropped off anywhere other than their agreed stop.
8. Contact Details:
If you have an urgent query about your child’s bus route during service, then please contact the StudentSafe control centre on 020 3805 7677 (Monday to Friday 7am – 9am and 4pm – 7pm) during term time.
