Cathedral School

How do I register?
To register, simply click on the “register” button located at the bottom of the parent app. You’ll need to provide your email address, which must match the one you’ve registered with the School for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you’ll be prompted to set up your password.

My email will not work when registering?
Please make sure you are using the email address that you have given as your iSAMS primary email contact. If your email address doesn’t match the one registered with the School, please contact [email protected] to update your details on the School’s system.

When registering my email, I didn’t receive a 6-digit code?
If you didn’t receive a code, it’s likely that your mobile number doesn’t match the records held by the School. Please contact [email protected] to update your details.

Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.

How do I book a regular place on the bus for my child?   
Bookings can be made via the parent app. Routes, fares, and timetable information can be viewed on the Parent Page. The search facility provides the opportunity to search for the closest stops to your home address.

Regular bookings are made for the academic year. Whilst you can book between one and ten journeys as your regular journeys on your profile, priority will be given to those who require ten journeys per week. This means we may contact you to advise that your booking will be cancelled should the number of journeys on your profile be less than those required by another user. At the end of an academic year, all regular coach bookings will be rolled over into the next academic year. New starters at the school will be able to book their journeys once they have completed their registration.

Please note that the home-to-school coach services are designed to get your child into school before the start of the day and take them home at the end of the school day. The services are not timetabled to get your child into school for preschool activities and clubs. Similarly, if your child is participating in after school clubs you will need to arrange alternative transport home.

What if I would like an additional stop?
Our service can be flexible, and additional stops may be added where there is sufficient demand and they fit within existing routes.

To request a new stop, please complete our short form for review by StudentSafe. All requests are assessed at the next half term or end of term, whichever comes first. If you have any questions or need help completing the form, feel free to contact us at [email protected].

What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren’t available, we understand exceptional circumstances may arise. Please email us at [email protected] for assistance.

Yearly Bookings / Termly Billing 
The Cathedral School allows parents to book their transport for the full academic year. Parents and Guardians will be billed termly in arrears.

You can place coach bookings for students in Year 3 and above. Before the start of the academic year, parents will be informed that the booking window is open. You must make your bookings within the time frame stipulated. Please see more information below regarding the amendment and cancellation rules.

Booking Acknowledgements
The StudentSafe parent app will confirm coach reservations when placed. You can check your bookings via the StudentSafe app as and when you require.

Charges
The daily charge to use the service will depend on the number of regular journeys you have on your profile. If you have nine or ten journeys per week on your profile, you will be charged £4.18 per journey.

If you have one to eight journeys per week on your profile, you will be charged £4.40 per journey.

Ad hoc bookings can be made at a cost of £4.40 each way. Please note that ad hoc booking will be subject to availability at the time of booking.
Termly use of the service is billed in arrears by the school based on committed bookings made via the parent app.

If my child does not catch the bus will I be charged?
 Yes, we charge for the service by term, we do not offer refunds for unused journeys.
By placing regular bookings, you are effectively buying a bus pass or season ticket and, as such, unused journeys are non-refundable.

How can I cancel individual journeys or make changes to my existing bookings?
Bookings are fixed until the end of the Academic Year, and at that point bookings will automatically be rolled over, unless you have informed us that you no longer require the service. At the start of an Academic Year, we offer a two week window which allows you to cancel your booking in it’s entirety or you can cancel individual days or make amendments, without penalty. However, once this time has passed, all cancellation rules will apply.

At the start of every other term, we offer a two week window for parents to make amendments to their bookings by either cancelling or amending individual days to accommodate after school activities. Full cancellation of the service can only be done at the beginning of the Academic Year or with a full terms notice.

Ad hoc (one Off) journeys can still be added via the Parent App at any time during the term. These will be added to any other existing bookings and charged for at the end of the term.

If you need to cancel a regular booking for a specific day (e.g. due to illness or a sports fixture), please go to ‘Make an Ad hoc booking‘ in the Parent App, select which service whether ‘AM‘ or ‘PM‘, select the date you want to make a change to on the calendar then select ‘Remove‘ at the bottom of the page. This ensures that passenger lists remain accurate for insurance purposes and notifies the driver. However, please note that you will still be charged for the journey. This is because you have effectively bought a bus pass or season ticket for the period of time.

How can I cancel the bus service?
Once the two week window at the beginning of the Academic Year has passed, cancellation of all bookings on your profile and complete withdrawal from using the service requires a full terms notice. This must be given directly to StudentSafe, prior to the first day of term for the following term. For example, to cancel bookings for the Summer term, we need to be notified before the first day of the Spring Term. If we do not receive the cancellation within the specified time given, you will be charged for both the Spring and Summer term.

How do I request a refund?
For full details, please view our Refund Policy (PDF).

Boarding and Alighting
All regular users will be required to register their boarding and alighting using a fob. Ad hoc users will be manually boarded on to the App by the drivers. Replacement fobs cost £5 and can be obtained directly from the school.

What to do if the school coach is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for coach tracking and updates.
If the coach hasn’t arrived, contact the StudentSafe live service team on 020 3835 4060.

How do I know if the coach is running late?
The Parent App allows you to track the location of the coach.
If the coach has been delayed in traffic or for other reasons you should be able to see this.

What happens if my child is late getting to the bus stop? How long does the coach wait at the bus stop?
We kindly request that your child arrives at your stop five minutes prior to the scheduled departure time. This ensures that pupils board the coach on time, which in turn means the bus is kept to schedule for the remainder of the journey.

The coaches should not depart before the scheduled departure time and where possible, the coach may wait for a very short period after this, if pupils have still not boarded. This depends on the bus stop and it is not always possible. You can use the Parent App to track the coach so that you can meet the coach on time.

What if my child misses the bus?
As the coach should not depart before the scheduled departure time, we hope that this would be a rare occurrence. However, if your child does miss the coach, you will need to arrange their journey to school and please notify us at [email protected]