Here you’ll find information about our home to school bus routes and our transport service app, using innovative StudentSafe technology.
Dear Parents and Guardians,
Welcome to the Brambletye Home to School Bus Service exclusively for Brambletye pupils.
Brambletye are delighted to have partnered with StudentSafe to deliver a technology-led transport management solution, with increased safeguarding as our number one priority whilst also encouraging more parents to use the service to help reduce emissions on the School Run.
This guide provides an overview of the school bus service network and contains further details including charges and routes.
All bookings for all routes can be made via the StudentSafe Parent App.
If you need any further assistance, or you would like to discuss travel options from areas not currently served by our network, please contact our transport team at [email protected], alternatively contact Julie Leman at [email protected]
Yours faithfully
Julie Leman
Deputy Bursar
Click on the map to enlarge.
Routes and Timetables
Here you will find the routes, stops and times for the Brambletye School home-to-school bus service.
Frequently Asked Questions
Welcome to our FAQ section! Here, you’ll find a compilation of frequently asked questions regarding our services.
If you can’t find the answer you’re looking for or need further assistance, don’t hesitate to contact a member of the StudentSafe team by emailing [email protected] or calling at 01342 645399.
Our customer service team is available Monday to Friday between 9am and 4pm to assist you with non-urgent enquiries.
How do I register?
To register, simply click on the “register” button located at the bottom of the parent app. You’ll need to provide your email address, which must match the one you’ve registered with the School for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you’ll be prompted to set up your password.
My email will not work when registering?
If your email address doesn’t match the one registered with the School, please contact [email protected] to update your details on the School’s system.
When registering my email, I didn’t receive a 6-digit code?
If you didn’t receive a code, it’s likely that your mobile number doesn’t match the records held by the School.
Please contact [email protected] to update your details.
Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website.
Review each route to see bus stops and departure/arrival times.
What if I would like an additional stop?
Our service can be flexible and additional stops can be added if there’s enough demand and if they fit within the current routes.
Feel free to contact us at [email protected] for assistance.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren’t available, we understand exceptional circumstances may arise.
Please email us at [email protected] for assistance.
How do I change my schedule from an Early to a Late?
In the “Make an Ad-Hoc” section of the StudentSafe app, click on the AM or PM service you wish to amend, select the date of the booking, scroll to the bottom of the page and select Route/Stop change to amend your booking for that day and follow the on screen instructions. Remember to save your changes.
Need help? View the user guide for ad-hoc bookings.
How will billing work?
- Charges for the bus service will be added to your school invoice at the end of each term.
The charges are as follows:
What are the booking options for my child on the Brambletye School home-to-school service for this academic year?
At the start of each Academic term we offer a two week booking window which allows you to add a new booking, cancel an existing booking in its entirety, cancel individual days or make amendments without penalty. However, once the this period has passed, bookings are fixed until the end of the term and all cancellation rules apply. If you need to make cancellations due to a change in circumstances or afterschool activities please contact [email protected] or [email protected].
Ad hoc/one off journeys can be added via the app at any time during the term. These will be added to any other existing bookings and charged at the ad hoc rate on the end of term invoice.
If you need to cancel a regular booking for a specific day (e.g. due to illness or a sports fixture), please go to ‘Make an Ad hoc booking‘ in the Parent App, select which service whether ‘AM‘ or ‘PM‘, select the date you want to make a change to on the calendar then select ‘Remove‘ at the bottom of the page. This ensures that passenger lists remain accurate for insurance purposes and notifies the driver. However, please note that you will still be charged for the journey. This is because you have booked/reserved a seat on the bus for the whole term and the seat is not available to anyone else.
If I book my child on the bus but they do not travel, will I still be charged?
Yes, as the seat is reserved for your child, no other student can take that seat.
If I cancel my booking after half a term, will I get a refund?
No, billing is for the whole term to facilitate route planning and capacity prediction.
If I start my booking after half a term, will I be charged less?
Yes, you will be charged for half a term.
How do I cancel / give notice for the bus service
All bookings are termly and must be made in advance.
If you wish to cancel partway through the term, you will still be charged for the remainder of that term.
What if I need to amend my travel arrangements before the start of term?
Please email us at [email protected], and we’ll assist you.
What if I need to amend my travel arrangements after the start of term?
At the start of each Academic term we offer a two week booking window which allows you to add a new booking, cancel an existing booking in its entirety, cancel individual days or make amendments without penalty. However, once this period has passed, bookings are fixed until the end of the term and all cancellation rules apply. If you need to make cancellations due to a change in circumstances or afterschool activities please contact [email protected] or [email protected].
What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for bus tracking and updates.
If the bus hasn’t arrived, contact the StudentSafe control centre at 01342 645399 or contact the driver directly.
What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you’ll need to arrange their journey to School.
Getting in Touch
If you’re looking for or need further assistance, don’t hesitate to contact a member of the StudentSafe team by emailing [email protected] or calling at 01342 645399.
Our customer service team is available Monday to Friday between 9am and 4pm to assist you with non-urgent enquiries.
Download The App
The StudentSafe Parent App is available from both the Google Play and the Apple App Store.
Terms and Conditions
1. School Bus Bookings:
Bookings are only available for daily return journeys every day of the term starting from September 2025.
Parents/guardians must make bookings through the StudentSafe app.
Bookings should be made ahead of each term, with sufficient notice provided.
Bookings are on a first-come, first-served basis, and the school will try to accommodate all requests.
Journeys booked but not taken are non-refundable.
2. Amendments / Cancellations:
At the start of each Academic term we offer a two week booking window which allows you to add a new booking, cancel an existing booking in its entirety, cancel individual days or make amendments without penalty. However, once this period has passed, bookings are fixed until the end of the term and all cancellation rules apply. If you need to make cancellations due to a change in circumstances or afterschool activities please contact [email protected] or [email protected].
Ad hoc/one off journeys can be added via the app at any time during the term. These will be added to any other existing bookings and charged at the ad hoc rate on the end of term invoice.
If you need to cancel a regular booking for a specific day (e.g. due to illness or a sports fixture), please go to ‘Make an Ad hoc booking‘ in the Parent App, select which service whether ‘AM‘ or ‘PM‘, select the date you want to make a change to on the calendar then select ‘Remove‘ at the bottom of the page. This ensures that the passenger list remains accurate for insurance purposes and notifies the driver. However, please note that you will still be charged for the journey. This is because you have booked/reserved a seat on the bus for the whole term and the seat is not available to anyone else.
Bookings are termly and non-refundable if cancelled partway through the term.
3. Use of the Service:
Pupils can only travel on their registered route.
Pupils must adhere to the school’s Behaviour Policy and Pupil Code of Conduct.
Pupils are not allowed to invite friends on the bus for one-off occasions.
4. Changes to Service:
The school reserves the right to make route alterations after publication, with notice provided.
5. Payment & Charges:
Charges for the bus service will be added to your school invoice at the end of each term.
The charges are as follows (click to enlarge the image):
6. Lost Property:
Parents should contact the school office to report lost items via email [email protected].
If the item is found it will e returned to the pupil.
7. Pupil Code of Conduct:
Pupils must follow specific rules regarding behaviour, boarding times, interacting with the driver, keeping the bus clean, and reporting misbehaviour.
Pupils must:
Be ready to board at the allotted time. If late, the bus will be unable to wait.
Travel on their registered bus only.
Be polite and respectful to the driver and all other passengers at all times.
Follow any instruction from the driver without question – it is for their safety and the safety of others.
Stay in their seats with seat belts fastened.
Look after their belongings and keep them in a safe place.
Take litter off the bus.
If they see someone behave badly on the bus, inform the bus driver before leaving the bus.
Pupils must not:
Distract the driver, except in an emergency.
Leave any items on the bus.
Ask to be dropped off anywhere other than their agreed stop.
8. Contact Details:
Urgent queries about bus routes should be directed to the StudentSafe control centre on 01342 645399. This number is managed from 7am in the morning until 6pm to cover travel into school and the homeward journey, alternatively contact [email protected].
