Here you’ll find information about our home-to-school bus routes and our transport service app, using innovative StudentSafe technology.
Dear Parents,
Welcome to the website for Home-to-School transport exclusively for pupils at Bishopsgate School.
We are delighted to have partnered with StudentSafe to deliver a technology-led transport management solution to our parents and pupils. We are encouraging parents to use the service to help reduce traffic and emissions on the school run.
This website allows you to view the bus routes, stops and timetables before placing your booking on the StudentSafe Parent App. The app will allow you to book your child’s journey to and from school, track the vehicle, see that your child has safely boarded and disembarked the vehicle, and receive service notifications. The booking window for new bookings opens on Wednesday 2nd July at 9.00am.
There is an FAQs section below but if you have any questions about the new service please contact our transport team at [email protected] for a fast response.
Routes and Timetables
Here you will find the Routes, Stops and times for the Bishopsgate School home-to-school bus service
Frequently Asked Questions
Welcome to our FAQ section, where you’ll find a compilation of frequently asked questions regarding our services.
If you can’t find the answer you’re looking for or need further assistance, don’t hesitate to contact a member of the StudentSafe team by emailing [email protected] or calling 01784 775788.
Our customer service team is available Monday to Friday between 9am and 5pm to assist you with non-urgent enquiries.
How do I register?
To register, simply click on the ‘register’ button located in the bottom left corner of the parent app. You’ll need to provide your email address, which must match the one you have registered with the School for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you will be prompted to set up your password.
My email will not work when registering?
If your email address doesn’t match the one registered with the School, please contact the school office on [email protected] or use the form on Operoo to update your details on the School’s system.
When registering my email, I didn’t receive a 6-digit code?
If you didn’t receive a code, it is likely that your mobile number doesn’t match the records held by the School. Please contact the school office on [email protected] or use the form on Operoo to update your details on the School’s system.
Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.
What if I would like an additional stop?
Our service can be flexible, and additional stops may be added where there is sufficient demand and they fit within the existing routes.
To request a new stop, please complete our short form for review by StudentSafe. All requests are assessed at the next half term or end of term, whichever comes first.
If you have any questions or need help completing the form, feel free to contact us at [email protected].
What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren’t available, we understand exceptional circumstances may arise. Please email us at [email protected] for assistance.
How will billing work?
Payment will be taken in the app through our billing provider Stripe.
What are the booking options?
Please use the in-app booking to make both regular termly journey bookings and ad-hoc bookings for the year/individual terms.
If I book my child on the coach but they do not travel, will I still be charged?
Yes, a charge will still apply.
What notice period do I need to give to cancel a booking?
Bookings are termly and non-refundable if cancelled partway through the term. Cancellations for the following term should be made before the end of the term prior.
How do I cancel / give notice for the coach service?
To give notice, please email [email protected]
What if I need to amend my travel arrangements before the start of term?
Please email us at [email protected], and we’ll assist you.
What if I need to amend my travel arrangements after the start of term?
You will be asked to update your booking on the app to reflect your child’s schedule.
What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for bus tracking and updates.
If the bus hasn’t arrived, contact the StudentSafe control centre at 01784 775788.
What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you’ll need to arrange their journey to School and please notify us at [email protected]
Getting in Touch
If you’re looking for or need further assistance, don’t hesitate to contact a member of the StudentSafe team by emailing [email protected] or calling 01784 775788
Our customer service team is available Monday to Friday between 9am and 5pm to assist you with non-urgent enquiries.
Download The App
The StudentSafe Parent App is available on both Google Play and the Apple App Store.
Terms and Conditions
1. School Bus Bookings:
Parents must place bookings via the StudentSafe app. The booking window will open for bookings ahead of each term. We will let parents know when each booking window will open, in good time.
The School offers places on its bus service, based on bookings and payments being completed, on a first-come, first-served basis. The School will try to accommodate all requests for use of the service.
Journeys booked but not taken are non-refundable.
2. Amendments / Cancellations:
Amendments to bookings (eg: frequency, route, pick up location, or drop off point) should be made by emailing [email protected].
Bookings are termly and non-refundable if cancelled partway through the term. Cancellations for the following term should be made before the end of the term prior.
3. Use of the Service:
Pupils can only travel on their registered route.
Pupils must adhere to the school’s Behaviour Policy and Pupil Code of Conduct.
Pupils are not allowed to invite friends on the bus for one-off occasions.
4. Changes to Service:
The school reserves the right to make route alterations after publication, with notice provided.
5. Payment & Charges:
The cost of the service £500 per child, per term. This will be taken through the app at the time of booking.
Ad-hoc bookings are charged at £10 per journey.
6. Lost Property:
Parents should contact the Bishopsgate School Office to report lost items via email [email protected] or by phone 01784 432109.
Pupils must:
Be ready to board at the allotted time. If late, the bus will be unable to wait.
Travel on their registered bus only.
Be polite and respectful to the driver and all other passengers at all times.
Follow any instruction from the driver without question – it is for their safety and the safety of others.
Stay in their seats with seat belts fastened.
Look after their belongings and keep them in a safe place.
Take litter off the bus.
If they see someone behave badly on the bus, inform their parents or their Form Tutor.
Pupils must not:
Distract the driver, except in an emergency.
Leave any items on the bus.
Ask to be dropped off anywhere other than their agreed stop.
7. Contact Details:
Urgent queries about bus routes should be directed to the StudentSafe control centre on 01784 775788 This number is managed from 7.00am in the morning until 6.30pm to cover travel into school and the homeward journey.
